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Warranty

20 Year Limited Warranty:

First 10 years non-prorated. Second 10 years prorated.

Dormio Organic Beds makes every effort in providing the best Organic Mattress using only the finest materials available. If, however, you discover a defect in your new product, simply contact us by phone or email and we will gladly have it resolved.

If a defect is discovered during the period of your warranty, Dormio Organic Beds will repair or replace (at our option) the defective item within a reasonable timeframe.

Dormio Organic Beds reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to cause other than defective workmanship or materials.

Dormio Organic Beds does not cover any transportation costs. Warranty is awarded to the original purchaser of the product (not transferable); proof of purchase and photos may be required to open a warranty claim.

Mattresses (Adult 20 year* / Baby & Junior 10 Year):

  • Stitches pulled out of the quilting
  • Body indentations of 1.5 inches or greater
  • Excessively lumpy feeling
  • Sagging: Your mattress must be continuously supported by a matching foundation, or equivalent, and an appropriate frame. If unsure, contact our customer service

Foundations (20 Year*):

  • Splits in the wood frame
  • Squeaks, rattles, or noises
  • Loose or broken slats

Accessories (3 Year):

  • Defective stitching
  • Clumping of filling

Issues Not Covered:

  • Any product with stains, soiling, or burns, odours, pilling of fabric from washing
  • Pillows, duvets or mattress covers that have been washed
  • Natural odours/smells from fabrics or raw materials
  • Shrinking of materials
  • Mold or mildew caused by improper use/care
  • Damage caused by moving/abuse
  • Comfort preferences
  • Sheet fit
  • Structural damage due to improper bed frame
  • Other possibilities not mentioned in this warranty
Disclaimer.

In order for your warranty to be valid, you must be the original purchaser and provide a copy of the bill of sale. If identical materials are not available at the time of the product service, we reserve the right to substitute materials of equal or greater value at our option or provide a refund.